Chapter 9 RQ’s
| Question | Answer |
|---|---|
| When making an on-site service call, what should you do before making any changes to software or before taking the case cover off a computer? | ask for permission first |
What is the name of software that is designed and written to help solve problems?
The most important piece of software in your computer is the operating system which is system software. Windows is the most popular operating system for PCs. Word and PowerPoint are examples of application software. Application software helps users solve problems or carry out tasks.
What should you do immediately after finishing your computer repair?
What should you do after finishing your computer repair? Put everything back together the way it was and clean up any mess. Then explain to the customer what you just did and what was malfunctioning. Verify that everything works.
How does Windows know which application to use to open a file?
How does Windows know which application to use to open a file when you double-click the file in Windows Explorer? The file association between a data a file and an application is determined by the file extension. A program associated with a file extension is called its default program.
What is the most important software?
An operating system is the most important software that runs on a computer. It manages the computer’s memory and processes, as well as all of its software and hardware. It also allows you to communicate with the computer without knowing how to speak the computer’s language.
What are the 3 types of system software?
Your system has three basic types of software: application programs, device drivers, and operating systems. Each type of software performs a completely different job, but all three work closely together to perform useful work.
What are the most common problems with computers?
Top 10 Most Common Computer Problems
- The Computer Won’t Start. A computer that suddenly shuts off or has difficulty starting up could have a failing power supply.
- The Screen is Blank.
- Abnormally Functioning Operating System or Software.
- Windows Won’t Boot.
- The Screen is Frozen.
- Computer is Slow.
- Strange Noises.
- Slow Internet.
What are the 5 basic troubleshooting steps for a computer?
5 easy fixes for common computer problems
- Run a thorough virus scan.
- Update your software.
- Cut down on the bloat.
- Test your Wi-Fi connection.
- Reinstall the operating system.
What app opens files?
So, in this post, we will be discussing different types of apps to open different types of files on an Android….3. Open All Type Of Document Files (PDF, DOCX, TXT, and all others)
- WPS Office + PDF.
- Polaris Office + PDF Editor.
- OfficeSuite + PDF Editor.
- Docs To Go.
What app do I need to open files on Windows 10?
WinZip is the best of the bunch as it includes more extensive editing options for text, spreadsheets, and image files than the others. Aside from the above listed UFO software, you can also open numerous file types and formats with the DocsPal web app.
When do you need more information in customer service?
The necessity for more information can come at any time. Whether your customer writes in with a simple “HELP ME” and leaves you to fill in the blanks, or you’re troubleshooting back and forth on a complex issue; information is always at a premium in support.
How are customer service inquiries prioritized and responded to?
Once each customer service inquiry is prioritized, it should be segmented according to the type of request. In this way, the inquiry gets to the appropriate team member immediately for timely and effective responses.
What are the most common customer service phrases?
Regardless of the industry you work in, there’s common situations that every customer service agent will run into. Some of these situations can be difficult to find the right words for to get your point across, while still being polite.
When do you need to escalate in customer service?
When you need to escalate, make sure you let the customer know exactly what to expect, and when they’ll hear back. It’s also important that they don’t feel like you’re dropping them – stay connected and open for more questions if needed. “Hi Lisa! Thanks so much for that additional information.
