Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. Following are the most basic responsibilities a front office can handle. These operations are visible to the guests of the hotel.
What is the function of the front desk in a hotel?
Front Desk is a very important department in the hotel, making direct contact with guests. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc. The Front Office is also called the nerve centre of a hotel.
When does the front office of a hotel work?
The hotel front office is busy working before a guest arrives, while the guest is there, and even after the guest has checked out. In this lesson, you’ll learn what kinds of work the hotel front office performs on a daily basis. Are you a student or a teacher?
What does reception mean in front office management?
Reservation − It includes handling request of customers for reserving accommodations. Reception − It includes receiving the guests according to the highest standards and registering them appropriately. It also includes bidding the guests off. Guest Services − They are also known as Uniformed Services.
Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds. Following are the most basic responsibilities a front office can handle.
Where is the front office of a hotel?
The Front Office is also called the nerve centre of a hotel. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. As this department is located around the foyer area of the hotel and is visible to the guests, patrons and visitors, they are collectively called “Front Office”.
What do front of house employees do at hotels?
They work directly with guests and handle operational tasks, like check-ins and check-outs. Front of house employees often work in shifts, with some covering overnight shifts so that an employee is always available whenever a guest needs assistance. What positions make up the front of house team at hotels?
