FAQ

You can use the search bar on https://app.occupyd.com/ to locate spaces available to rent by location and space type categories.

For example, you can look for a space by typing a particular post code or a location (eg. SW11 or London) in the search bar and you will get results of the spaces in that area.  

Sure! If you want to view a space or contact the Space Owner, you just need to click the message icon next to ‘Request to Book’ button.

You’ll be able to arrange a viewing directly with them or ask any questions as soon as your message is sent.

Simply hit the ‘message icon’ button on any listing!

Be sure to include as much information you can about what you want the space for and when. Enquiries with more details are much more likely to be replied quickly.

Your message will be sent to the Space Owner and you’ll be connected together so you can submit questions, chat about the space and arrange a viewing.

No, our payment system is optional and is up to the Space Seeker and Space Owner to decide the best way to process the payment. 

If you choose to complete the booking through Occupyd system, your booking is protected by our Cancellation and Refunds policy and your payment won’t be released to the Space Owner until 48 hours after the booking has ended.

Paying through our platform ensures your booking payment is protected by our Cancellation and Refunds policy. 

This means that your payment won’t be released to the Space Owner until 48 hours after the booking has ended and Occupyd support is on hand should any issues arise.

If you choose to pay through Occupyd online payment system, you will have to add your card details. This process helps us to keep the platform safe and ensures we only get bookings from real users who are genuinely interested. 

We’ve integrated the secure payment provider Stripe, so you can be sure that the process is safe and seamless.

No problems! If you change your mind up until 48 hours of the start date of your booking just let us know at info@occupyd.com and we’ll refund you.

If you don’t reach an agreement with the Space Owner they will decline your booking request and you will not be charged.

Simply click here to Sign Up, this will take you through a quick process of adding some information such as name, email address and password. It’s completely free to create an account on Occupyd and connect with Space Owners!

There are two ways to pay for the space your are renting. You choose if you want to pay through Occupyd online payment system or by using the Space Owner’s own process for payments.

If you choose to complete the booking through Occupyd system, your payment won’t be released to the Space Owner until 48 hours after the booking has ended and Occupyd support is on hand should any issues arise.

Occupyd charges you nothing to be part of this community, find spaces to rent and connect with Space Owners. We don’t have any hidden fees or membership cost.

We only charge a small 5% service fee on bookings completed through our optional online payment system. 

If you’ve forgotten the password to access your Occupyd account, go to the reset password page.

Enter the email address you use for Occupyd, then tap ‘Reset Password‘ once. You’ll then be emailed a link to reset your password.

Remember: the password you choose should be easy for you to memorise, but hard for someone else to figure out.

Simply go to List my space, this will take you through a quick process of adding some information and photos of your space before you submit your listing. It’s completely free to list your space on Occupyd!

You can list your space here for free! Occupyd charges you nothing to sign up and list your space. Choose subscription plan after first enquiry.

You can edit your listing any time by navigating to your profile and clicking My Listings. Once on the listing page, find the listing you want to edit and click the pen icon to edit the entire thing or specific elements like photos, location and rate.

Great! 🥳 We’ll review your listing and put it live on the site within 48 hours. Live listings appear on the search page so that Space Seekers can easily find your space.

If you want to add another listing, you can always go to your profile and click List My Space on the upper-right hand corner. This will navigate you to the create a listing page where you can add the necessary information for your other listing.  

No, our payment system is optional and is up to the Space Seeker and Space Owner to decide the best way to process the payment. 

If you choose to complete the booking through Occupyd system, your booking is protected by our Cancellation and Refunds policy and your earrings will be paid securely upfront.

Paying through our platform ensures your booking payment is protected by our Cancellation and Refunds policy. 

This means that your earnings are paid securely upfront, you don’t need to chase payment and Occupyd support is on hand should any issues arise.

If you choose to pay through Occupyd online payment system, you will have to create a Stripe account.

To ensure that you are protected in the platform, we hold the Space Seeker’s payment and release it 48 hours after the booking date ends. Your Stripe Account allows us to transfer the payment from the Space Seeker to your bank account. 

You can choose if you want get paid through Occupyd online payment system or by using your own process for payments.

If you choose to complete the booking through Occupyd system, you’ll get paid directly into your bank account and your earnings are paid securely upfront and you don’t need to chase payment. For this optional service, we charge a small 5% commission fee.

Occupyd charges you nothing to signup and create a listing. After your first enquiry if you choose to stay in the platform you can choose a subscription plan that suits you best. More info here

Space Owners need to make sure that their listings are accurate and up to date. If there are any significant changes to your space, update your listing as soon as possible.

Also, make sure you respond your enquiries and booking requests within 48 hours, so you maintain a high response rate and have more chances to rent your space. 

If you’ve forgotten the password to access your Occupyd account, go to the reset password page.

Enter the email address you use for Occupyd, then tap ‘Reset Password‘ once. You’ll then be emailed a link to reset your password.

Remember: the password you choose should be easy for you to memorise, but hard for someone else to figure out.

Hairdressers have hired out chairs to freelancers forever, and it’s generally not considered a big deal by landlords. Occupyd formalises this opportunity and opens it to different types of businesses.

We have typically found that landlords value the opportunity for their tenants to make more money, as it secures their tenant. The last thing the landlord wants is a vacant unit and marketing costs.

If you are not the owner of the property and you are not sure if you have permission, you should check your lease before creating a listing. If your lease prevents you from sub-letting, speak to your landlord before going ahead.

Cafes in London hire their kitchens out for around £100 – £150 a day, that’s £36,500 a year. If you’re unsure how to price your space, drop us a message and we will gladly assist. 

You can choose what you want to do here, either give them their own access or let them in and lock up after them, it’s all in your hands.

Many businesses are looking for an on-going relationship. That’s why we made it easy for you to send a recurring payment request through our secure cashless system – this ensures the money is guaranteed to be transferred to your account and you don’t need to chase up for payments. 

So, once you find someone you like and make an arrangement, there may be little to no ongoing management. You might even make a new friend! 😊

Businesses who don’t have space are desperate for it, that means when they get it, they don’t want to lose it. You’ll find they take care of the space they access better than they would their own.

If you are worried about something getting damaged there are a number of things you could do to ensure everything goes smoothly. 

Firstly, consider some basic training the first time that they are using your space. Even if they are highly proficient, talking them through your specific equipment will give you both peace of mind.

Just as with platforms like Airbnb, you could also arrange for your own contract to be prepared that any potential occupier would have to adhere to. This would lay out your own terms and any house rules in advance.

Some other suggestions which have worked well for others include:

• Checking occupiers in and out

• Installing CCTV

• Taking a deposit